United Airlines · Full-time role
I worked on United’s safety platform with the research team and an external vendor. My work connected usability findings to specific interface requirements.
I reviewed the vendor interface against United’s Orion design system and worked through the usability findings with the team. I specified how actions should behave and how people would keep their place while completing a record.
The work later extended to audit workflows. I worked with the Arcadis Brazil UX team on requirements and review of their wireframes.
The project researcher shared scores of 42 and 60 across the two testing rounds, alongside more than 40 completed fixes. The later audit wireframes were a separate phase of the work.
The full case study includes the testing findings, interface examples and the audit workflow.
Screens, the violation audit, and testing detail are protected to respect United's confidentiality. If we're talking about working together, ask and I'll send you the password.
Or email hello@studiogridline.com · I have the password