United Airlines · Full-time role
I researched how United’s maintenance teams planned and adjusted work. The interviews showed where system estimates, local capacity and shift handovers stopped matching.
Planners, supervisors and managers balanced available aircraft, staffing and maintenance work. I looked at the tools they used together and the working records they kept outside those tools.
That gave me a basis for discussing workload accuracy, local planning decisions and the information that needed to carry across a shift change.
The research handoff included workflow maps and design directions for priorities and hangar allocation. These gave the team specific ideas to review against the work observed in the field.
The full case study follows the evidence into those concepts.
Interview detail, journey maps, and findings are protected to respect United's confidentiality. If we're talking about working together, ask and I'll send you the password.
Or email hello@studiogridline.com · I have the password