UX audits · Utrecht, Netherlands
I audit B2B software and recommend specific design changes.
I review the workflows that are causing problems in your product. You get findings your team can discuss, prioritize and use to plan the next changes.
Tell me about your projectI focus the review on the work people need to finish.
An audit starts with a specific concern. People might struggle to complete a record, understand a status or find the action they need. I agree the workflows to review with you and ask for the evidence you already have, such as support questions or previous research.
I work through those tasks in the product. I look at navigation, form behavior, feedback and consistency, including how the interface handles mistakes and interrupted work.
I explain what to change and why.
I document where each issue occurs, who it affects and the recommended change. I prioritize the findings with your team so you can distinguish a local interface fix from a workflow that needs more design work.
I keep observed findings separate from assumptions. An expert review can identify likely problems. Testing with users provides evidence about how people actually respond. If that evidence is needed, I identify it as a next step.
I connected research findings to vendor requirements at United.
While working in-house at United Airlines, I reviewed Safety Hub against the existing design system and worked through usability findings with the research team. I specified interface behavior the external vendor could build.
The public case study explains my role and the results reported by the project researcher. Detailed screens and testing material are available on request.
I make the audit scope and output explicit before starting.
I ask for access to the product, the tasks you want reviewed and any existing research or support themes. If production access is restricted, I can discuss a walkthrough or a test environment with your team.
The agreed output can include annotated examples, a prioritized issue list and recommendations for the next design work. I price the review around the workflows and depth of investigation we agree. User interviews, usability testing and redesigned screens are scoped explicitly when needed.
A review is useful when you need to decide where to focus. If you already have reliable evidence and agreed requirements, a design project may be the next step. Read how I choose between a UX audit and a redesign.
I start with the problem you need to solve.
Send me a short description of your product, where you need help and your timing. I work directly with your team from Utrecht, with remote engagements across Europe and North America.
Prefer email? hello@studiogridline.com