United Airlines · Full-time role
I worked with United’s research and technology teams to bring event details and communication into a single launch flow.
Coordinators needed to understand what they were about to activate and who would be notified. I worked on a flow that kept those decisions visible, including the transition from an initial huddle call to a wider response.
The work also covered member management, so coordinators could maintain the people and permissions involved in an event.
The March 2025 research report records positive reactions to the single-page flow. Participants followed it without instruction and found the revised terminology clear.
The sessions also identified places where messages and confirmation feedback needed to be more explicit. I used that feedback in the next design iteration.
Screens, research artifacts, and detailed findings are protected to respect United's confidentiality. If we're talking about working together, ask and I'll send you the password.
Or email hello@studiogridline.com · I have the password